Refund Policy
Refund & Return Policy
Effective Date: 1/1/2026
Thank you for supporting original artwork.
Because each piece is created, handled, and sold with care and intention, the following policies apply to all purchases made through this website.
Original Artwork
All sales of original artwork are final.
Original works are one-of-a-kind pieces. Due to the unique and irreplaceable nature of fine art, returns or exchanges are not accepted once a sale is completed.
Subtle texture variations, brush marks, paint drips, and natural artistic irregularities are considered inherent characteristics of original art and are not defects.
Color variations due to screen calibration or lighting differences are not grounds for return.
Collector Inspection Window
For original works, purchasers are granted a 48-hour inspection window beginning upon confirmed delivery.
During this time, the collector may:
• Inspect the artwork in person
• Confirm condition matches description
• Notify the Artist of any shipping damage
To qualify for review:
• Written notice must be provided within 48 hours
• The artwork must remain in original condition
• Original packaging must be retained
This inspection period applies only to verification of condition — not to change of mind or aesthetic reconsideration.
Failure to notify within 48 hours constitutes acceptance of the artwork in its delivered condition.
Damage During Shipping
If your artwork arrives damaged:
• You must notify us within 48 hours of delivery
• Provide clear photographic documentation of:
-
The damage
-
The packaging
-
The shipping label
• Retain all original packaging materials
Once documentation is received, we will initiate a shipping insurance claim.
Refunds or replacements (if applicable) will only be issued after insurance verification.
Failure to notify within 48 hours may void eligibility for claims.
We will initiate an insurance claim with the carrier.
Refunds or restoration solutions will be determined following carrier review.
High-Value Artwork Shipping Clause ($5,000+)
Original works priced at $5,000 USD or more may require:
• White-glove delivery
• Signature confirmation
• Crate packaging
• Direct carrier coordination
For high-value shipments:
• Delivery must be accepted by the purchaser or authorized representative
• Unattended delivery voids shipping liability
• Risk of loss transfers upon confirmed delivery
If a collector refuses delivery without documented shipping damage, return shipping and insurance costs will be deducted from any approved refund.
Prints
Prints may be eligible for replacement only if:
• The item arrives damaged
• The wrong item was shipped
We do not accept returns based on:
• Change of mind
• Color variation due to screen differences
• Personal preference
Requests must be submitted within 7 days of delivery.
Digital Downloads
All digital products are non-refundable.
Due to the immediate and irreversible nature of digital file delivery, refunds cannot be issued once a file has been accessed or downloaded.
If you experience technical issues accessing your file, we will gladly assist in resolving the issue.
Commissions
Commission deposits are non-refundable.
Once work has begun, the Artist has invested time and creative labor.
If a commissioned project is canceled:
• Deposits are retained
• Any completed work remains the intellectual property of the Artist
• Additional fees may apply depending on project stage
Final commissioned pieces are non-refundable unless otherwise stated in a written agreement.
Final commissioned works are non-refundable unless otherwise specified in a written agreement.
The Artist retains copyright unless a separate licensing agreement is executed.
Payment Plans
Payment plan agreements are Legally binding under contract law. Failure to complete scheduled payments may result in:
• Cancellation of the agreement
• Retention of payments made as liquidated damages
• Forfeiture of reserved artwork
Artwork will not be shipped until full payment is received.
Chargebacks
Initiating a credit card chargeback without first contacting us to resolve an issue constitutes a breach of these Terms.
We reserve the right to:
• Provide documentation to the payment processor
• Pursue recovery of funds
• Seek collection remedies where appropriate
We encourage direct communication to resolve concerns promptly.
Contact
For refund or damage inquiries, please contact:
Please include your order number and relevant photographs when applicable.